Flight Change Policy

Avianca offers various options for passengers who need to modify their travel plans.

1. Ticket Modifications
   • Online Changes: Passengers can modify their flight details, such as departure date, time, or cabin class, through the "Manage Your Booking" section on Avianca's official website. Eligibility for online changes depends on the fare conditions of your ticket. Some fees and charges may apply, depending on the fare conditions of your ticket.
   • Change Fees: Depending on the purchased fare, there are three types of charges:
     • Change Fee: An additional charge generated by voluntary changes made to the ticket (only for Basic, Light, and Classic fares).
     • Fare Difference: The difference in value between the ticket fare you initially bought and the new fare you are selecting (applies to all fares).
     • Tax Differences: Differences generated by taxes, applicable according to the regulations of each country.
   • Advance Your Flight: If you are a LifeMiles Elite member (Diamond, Gold, or Silver), you can advance your flight on domestic routes in Colombia at no additional charge. This benefit does not apply if your ticket fare is Basic or Light, nor for LifeMiles Red Plus members.

For Assistance: You can contact Avianca directly through their customer service channels. If you encounter long wait times or busy lines, feel free to call +1(833) 280-0600 for immediate support.

Cancellation Policy

Understanding Avianca's cancellation policies can help you manage unexpected changes to your travel plans.

1. 24-Hour Cancellation: Passengers can cancel their booking within 24 hours of purchase without penalty, provided the booking was made at least seven days before the departure date. This applies to all fare types.
2. Refund Eligibility: Refunds depend on your ticket's fare conditions. Passengers can request a refund through Avianca's refund application page. Some tickets may be non-refundable or may incur cancellation charges.
3. Country-Specific Policies: Refund conditions may vary depending on the country of purchase. For instance, in Colombia, the Law of Withdrawal allows passengers to request a refund within five business days from the date of purchase, provided the flight does not commence within the next five calendar days following the day of purchase.

For Assistance: You can contact Avianca directly through their customer service channels. If you encounter long wait times or busy lines, feel free to call +1(833) 280-0600 for immediate support.

Baggage Policy

Being aware of Avianca's baggage policies ensures a smoother travel experience.

1. Carry-On Baggage
   • Allowance:
     • Basic Fare: 1 personal item.
     • Classic and Flex Fares: 1 personal item and 1 carry-on bag.
     • Business Class: 1 personal item and 1 carry-on bag.
   • Size and Weight Restrictions:
     • Personal Item: Must fit under the seat in front of you, with maximum dimensions of 45 x 35 x 25 cm (18 x 14 x 10 inches).
     • Carry-On Bag: Maximum dimensions of 55 x 35 x 25 cm (22 x 14 x 10 inches) and weight up to 10 kg (22 lbs).

For Assistance: You can contact Avianca directly through their customer service channels. If you encounter long wait times or busy lines, feel free to call +1(833) 280-0600 for immediate support.

1. Checked Baggage
   • Allowance:
     • Basic Fare: No checked baggage included.
     • Classic and Flex Fares: 1 piece up to 23 kg (50 lbs).
     • Business Class: 2 pieces, each up to 32 kg (70 lbs).
   • Size Restrictions: Each checked bag must not exceed total dimensions of 158 cm (62 inches). Bags exceeding these dimensions may incur additional fees.
   • Excess Baggage: Fees apply for baggage exceeding the free allowance. For detailed information on excess baggage fees, please refer to Avianca's baggage policy.

For Assistance: You can contact Avianca directly through their customer service channels. If you encounter long wait times or busy lines, feel free to call +1(833) 280-0600 for immediate support.

Final Thoughts

• Avianca aims to offer flexibility and convenience to all travelers. By understanding their policies on flight modifications, cancellations, and baggage, you can make informed decisions and enjoy a hassle-free journey.
• For Assistance: You can contact Avianca directly through their customer service channels. If you encounter long wait times or busy lines, feel free to call +1(833) 280-0600 for immediate support.

Plan Smart. Travel Easy. Enjoy Your Journey with Avianca!